Frequently Asked Questions

Most estate clear-outs take 7-21 days from first visit to home-ready, depending on property size and the volume of belongings. We can work faster for urgent deadlines or slower if you need more time for decisions. We'll provide a realistic timeline during our initial assessment.

We specialize in supporting remote executors. We'll conduct video walk-throughs, send photo documentation at every step, and get your written approval (via email or text) before taking any action. Many of our clients never visit the property in person.

We photograph and inventory your valuables and important items. You'll receive these photos and can designate where each item should go—family members, auction, safe storage, etc. Documents are handled confidentially and can be securely shipped or shredded as you direct.

We can identify items that may benefit from professional appraisal and connect you with trusted appraisers. While we're not appraisers ourselves, we have experience recognizing art, antiques, and collectibles that warrant expert evaluation.

We're neutral facilitators. We document all items, coordinate family input, and execute decisions once you (as executor) provide written direction. Our process is designed to be transparent and defensible if questions arise later.

We support families who wish to age in place by thoughtfully re-organizing the home to meet changing physical needs. Our work focuses on safety, accessibility, and ease of daily living, helping older adults remain comfortable and confident in their own home. While we do not provide medical or personal care, we work collaboratively with families and trusted professionals to support a safe and practical home environment.

We work at your pace, focus on one room or category at a time, and use simple decision frameworks (keep, donate, family, etc.). We're patient, never judgmental, and understand that downsizing means letting go of memories—not just stuff.

Yes! We review your new space (or floorplan) and help you visualize what will fit. This makes it easier to decide what to bring and what to let go. We can also arrange furniture in the new home so it's comfortable and functional from day one.

Absolutely. We pack and label everything clearly, communicate with your moving company, and can be on-site for both the move-out and move-in to ensure everything goes smoothly. You don't have to manage multiple vendors—we do.

Life happens. If you need to pause for a medical issue, family matter, or just need more time to process, we can pause and resume when you're ready. We'll store any in-progress items securely.

We treat every referral as a reflection of your trust. We maintain clear communication, document everything, respect privacy, and provide regular updates. If any issues arise, we address them immediately and transparently.

We do not pay referral fees to regulated professionals (lawyers, social workers, public trustees, etc.) to avoid any conflicts of interest. For non-regulated professionals, we're open to discussing partnership arrangements—contact us to learn more.

We provide photo inventories, written approvals, receipts for donations and consignments, moving documentation, and a final project report. All documents can be shared with your client and/or their family as needed.

Yes. Some situations require extra care, and we provide confidential, respectful support for hoarding-related clear-outs and transitions. These projects typically involve additional planning, time, and coordination to ensure the process is safe, dignified, and manageable. We'll start with a brief conversation and, when appropriate, a complimentary in-home assessment to understand the scope and recommend next steps. Due to the added complexity, premium rates may apply.

Yes, we carry comprehensive liability insurance and goods-in-care insurance. In the unlikely event something is damaged, our insurance covers it. We also handle all items with care and use professional packing materials.

We start with a complimentary in-home assessment (up to one hour) to understand the scope, timeline, and level of support you need. After that, we provide a written estimated range for the full project—so you have clear expectations before we begin. We actively manage the work to that range and, if anything changes (unexpected volume, access issues, added areas, accelerated timelines), we'll review options and pricing with you before proceeding. For third-party services (movers, hauling, disposal, specialty trades), we coordinate trusted partners and bill at cost plus a small handling fee.

We typically work on projects that require at least 20 hours of combined labour (coordinator + packer time). Smaller projects may be accommodated depending on our schedule—contact us to discuss.

We serve the entire Lower Mainland, including the North Shore, Burnaby, Richmond, Surrey, Coquitlam, and surrounding areas. Projects outside our core service area may include travel time charges—we'll discuss this during our assessment.

We build some flexibility into every project plan. If your timeline shifts, we'll do our best to accommodate. Rush projects (less than 1 week notice) may incur a premium, and major delays may require rescheduling.